FAQ
The Ins And Outs of How We Do Business
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What cleaning services do you offer?We offer house cleaning, deep cleaning, move-in/move-out, Airbnb cleaning, and office cleaning. We also provide optional add-ons like bed, sofa, and carpet cleaning.
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How do I book a cleaning service?Click “Book Now” on our website, select your service and time, and receive a confirmation by email or text.
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Do I need to be home during the cleaning?No. You're welcome to stay or go—just provide access instructions when booking.
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Are your cleaners background-checked and insured?Yes. Our team is background-checked and covered by general liability insurance for your peace of mind.
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What areas do you serve?We proudly serve Las Vegas, Henderson, North Las Vegas, Spring Valley, and Summerlin.
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What cleaning products do you use?We use eco-friendly, pet- and family-safe products. Custom product requests are welcome with advance notice.
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Can I reschedule or cancel a booking?Yes—up to 24 hours before the service. Cancellations under 24 hours may have a small fee.
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Do you bring your own cleaning supplies and equipment?Yes. We come fully equipped with professional tools and products.
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Do you offer discounts or referral bonuses?Yes! First-time customers receive a discount, and you earn rewards for referrals.
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What makes CleanVCARE different?We combine care, consistency, and communication. We don’t just clean—we care.
Billing & Pricing
Find the Best Package for Your Budget
At CleanVCare, we believe in clear and affordable pricing. Whether you need a one-time deep clean, move-in/move-out service, or regular cleaning, we offer flexible packages to match your needs and budget.
Our pricing is based on the size of your home, level of cleaning required, and any add-on services you choose. We provide personalized quotes — no hidden fees!
Payments Accepted
We accept a variety of convenient payment methods to make your experience easy and secure. You can pay with all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, Zelle, or cash. Full payment is due upon completion of service unless otherwise arranged in advance. For recurring services, we also offer automatic billing for your convenience.
Cancellation Policy
We understand that plans can change! If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a $50 cancellation fee. Same-day cancellations or no-shows may be charged the full service fee. This policy helps us respect the time of our cleaners and other clients.
Satisfaction Guarantee
Your satisfaction is our top priority! If you are not completely happy with your cleaning service, please contact us within 24 hours and we will return to address any concerns at no additional cost. We stand behind the quality of our work and strive to ensure every client is 100% satisfied with our service.